When was the last time you stopped to think about whether or not you were exceeding the expectations of your customers? For many business owners, this is a question that should be relatively easy to answer, yet some struggle with it more than they should. That said the end of 2016 and a New Year just around the corner provides a great opportunity to review your practices. Among those to look at: Is your business doing all it can to keep customers happy? Is your business a force online, an area where more and more consumers go these days to…